AI agents that work across your business tools with control, approvals, and auditability
AI AutomationKklei aliaj
AI Tool
Xcellerate OPS
Pro verifiedXcellerate OPS is the multilingual, EU-hosted service desk and operations platform for service businesses
FreemiumAI Automation
Overview
Xcellerate OPS is the multilingual, EU-hosted service desk and operations platform for service businesses: ticketing, projects, quoting, crm, contracts an billing. From opportunity to cash. Move from individual AI to team AI with self learning capabilities and permanent AI memory for entire teams
Who is it for?
IT MSPs and other service businesses in the EU (IT support, consultancies, agencies, installers) that run tickets, CRM, projects, time registration and invoicing in separate tools., Small Businesses, Enterprises
Problem
Service businesses juggle a helpdesk, a CRM, a project tool, a timesheet app and an invoicing package. Billable minutes slip through the gaps, nobody sees the whole customer, and per-seat pricing makes every new hire more expensive. AI is used one person at a time, so what one technician learns never reaches the rest of the team.
Solution
Xcellerate OPS puts tickets, CRM, projects, time registration and invoicing in one workspace hosted in the EU. Email, Teams, WhatsApp and website chat land in one queue. Tracked time flows into approved timesheets and then into invoices. AI colleagues work inside your team’s shared workspace: every resolved ticket becomes a reviewed solution the whole team can reuse, and summaries and translations are computed once and kept.
What makes it unique
Priced per workspace with unlimited technicians, so growing your team doesn’t raise your bill. AI memory that belongs to the team, not the individual: reviewed by your leads, redacted before it’s stored, listed in your AI Act register and hosted in the EU. A built-in page shows the AI credits you didn’t spend. Ready for Belgium’s planned 2027 working-time registration.
Screenshots
Screenshot 1 of 5
Features
1Xcellerate OPS: the service desk and operations platform for European businesses
2Xcellerate OPS
3Xcellerate RMM
4Xcellerate AIG
5Find the right fit for your business
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